Terms of Service

Tax Chommie (“we”, “us”, the “Service”) is an online platform, available at mytaxchommie.co.za, that helps South African taxpayers prepare personal income tax (ITR12) and provisional tax (IRP6) returns using AI-assisted document analysis and, on applicable plans, filing by a SARS-registered tax practitioner. By creating an account or paying for a plan you agree to these terms.

Tax Chommie extracts figures from documents you upload, applies published SARS rules and rates, and highlights deductions you may be entitled to. Outputs are computational assistance and general information, not professional tax, financial, or legal advice tailored to your circumstances. AI-extracted values can contain errors — you must review every figure before it is used in a return. You remain solely responsible for the accuracy and completeness of information submitted to SARS in your name.

Plans (Smart, Smart+, Pro) are billed annually in advance at the prices shown at checkout, in South African Rand, processed by PayFast. Once-off add-ons (such as the IRP6 pack) are charged once and remain valid for the stated tax year. Access runs for 12 months from payment. We may change prices for future periods; changes never affect a period you have already paid for.

Refunds: if the Service has materially failed to perform (e.g. we could not process your return at all), contact support@mytaxchommie.co.za within 14 days of payment and we will refund you. No refund is due once a practitioner has filed your return, or after substantial use of AI analysis in the paid period. Nothing in this clause limits your rights under the Consumer Protection Act 68 of 2008.

On plans that include practitioner filing, your return is reviewed and submitted by an independent SARS-registered tax practitioner to whom we route your information. You authorise us to share your return data with that practitioner for this purpose. The practitioner may contact you for clarification and may decline to file a return they consider non-compliant, in which case we will tell you why and refund the practitioner component if no alternative can be arranged.

• Provide true, complete and current information and documents that belong to you.
• Keep your login credentials secure; actions under your account are your responsibility.
• Review all extracted figures and the final return before confirming submission.
• Meet SARS deadlines — we show deadline reminders but cannot guarantee you file on time.
• Do not upload unlawful content, other people's data without authority, or malware; do not probe, overload or reverse-engineer the Service.

To the maximum extent permitted by law (including the CPA), our total liability arising from the Service in any 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, for SARS penalties or interest arising from information you provided or failed to provide, from your failure to review outputs, or from your failure to meet deadlines. Nothing excludes liability for gross negligence or wilful misconduct.

Our Privacy Policy (POPIA) explains what we collect, why, where it is processed and how to exercise your rights, including deletion. It forms part of these terms. Records that we are required to keep under the Tax Administration Act (five years) are retained even after account deletion.

We aim for high availability but the Service is provided “as available” — maintenance, upstream provider outages (AWS, PayFast, SARS) or force majeure may interrupt it. We may suspend accounts that breach these terms. You may stop using the Service and delete your account at any time from Settings. We may update these terms; material changes will be notified by email or in-app at least 14 days before they take effect, and continued use constitutes acceptance.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction. If any clause is unenforceable, the rest remain in force. Questions or complaints: support@mytaxchommie.co.za. If we cannot resolve a complaint, you may approach the Consumer Goods and Services Ombud or, for data matters, the Information Regulator (South Africa).